Q: How do I become a USA Affiliate/Reseller
A: Please contact us via our Contact Us page to obtain the volume discount information and your personal discount code.
Q: Where do you deliver?
A: We deliver around the whole of the UK. See Deliveries.
Q: Can I only order online?
A: We also take orders by cheque on receipt of your email order request. Cheques should be made payable to Gastrolux UK Ltd and sent to our office address. See Contact Us. When your cheque has been validated and cleared your goods will be dispatched.
Q: Do I need to stay in and wait for my order to arrive?
A: No, if you are not in when your order is delivered, our carrier will leave a “calling card” providing details of how to arrange re-delivery or collection.
Q: What is your address?
A: See Contact Us.
Q: Are all the products online currently available?
A: Yes, They are all available; however, if an item becomes unavailable it will be shown as “out of stock” on our website. If you wish to check availability on any item shown as “out of stock” please send us a message via our Contact Us page and we will respond within one working day.
Q: When can I contact Gastrolux UK Ltd by telephone?
A: See Contact Us.
Q: Is it safe to shop at Gastrolux UK Ltd?
A: Yes absolutely. All transactions go through Sage Pay’s Secure Payment server.
Q: When do I log in?
A: When you are submitting payment and personal information. If you are a regular customer, simply type in your email address and password to log in. If you are a new customer, simply type in your email address, choose a password and follow the registration process.
Q: What if I’ve forgotten my password?
A: Type in your email address and you will receive notification of your password which you can choose to re-set or to re-register with us again.
Q: How can I pay for my order?
A: You can pay online, using the following credit and debit cards: Visa, Visa Debit, Visa Electron, MasterCard and American Express. You can also pay by cheque. For more details please see our Terms & Conditions.
Q: Will I be charged for my order straight away?
A: Yes, Sage Pay’s Secure server automatically takes your payment.
Q: How do I change/cancel my order?
A: If it is very shortly after making the order please telephone or send us a message, including your name and address and order number. We will attempt to prevent it being despatched and return your payment. See Contact Us page for our details. If the order has already been despatched, please follow the returns procedure described below.
Q: How do I return an item I have bought?
A: Prior to returning an item please ensure that you Contact Us for a “unique returns number” and provide us with the details regarding the reasons for return. We will contact you to acknowledge receipt. You may then return the item in its original packaging to our fulfilment house. See Terms & Conditions. Your return must include the “unique returns number”, your name, address and telephone number.
Q: Do I have to pay for returns?
A: See Terms & Conditions.
Q: What is your policy on privacy and security?
A: We treat your details as private and confidential in accordance with current (GDPR). Your contact details will only be passed on to facilitate delivery of your order. We do not know your financial details as they are entered straight on to the Sage Pay Secure Payment system. Sage Pay is an industry leader with Payment Card Industry Data Security Standard (PCI DSS).
Q. Do you support Verified by Visa & Master Card Secure Code.
A: Yes, if your card is registered with the scheme the Sage Pay Secure Payment server will automatically redirect you to the scheme’s login page for authentication.